TERMS & CONDITIONS
All contracted business is with Ribble Apparel.
Your statutory rights are not affected by these terms and conditions.
Communication by email and/or Whatsapp is legally binding, therefore an acceptance of quotation, product, colour, size, mock-up visualisation and/or of the finished artwork is the customers’ responsibility.
Please note that by placing an order with Ribble Apparel, you have agreed to the below terms & conditions.
PAYMENT
We require payment in full before sending your order to our production queue. Goods will not be completed and/or dispatched until full payment is received.
All orders via our website shop are paid for via credit/debit card through a secure server (SSL) and all information is encrypted before it is processed.
We also accept payment via BACS transfer should you wish to place an order offline. We cannot accept cheques or payment over the phone.
ORDERS
Upon receipt of your order, we will e-mail a copy of our invoice as well as a visual-mock for you to carefully check over and approve.
Our invoice will include the quantity of product(s), size(s), colour(s) along with decoration position(s) and sizing notes for the order. Please carefully check that all details are correct before approving.
Once approved, the order is then confirmed and put to our production queue.
Please note - Orders are NEVER put to production until our worksheet has been approved in writing via e-mail or Whatsapp.
ARTWORK
For printing, we require all artwork in CMYK format, with transparent background at 300 dpi. In some cases, colours may differ slightly due to the printing process, to which Ribble Apparel will not be accountable for.
For embroidery we will try and match your artwork colours as best we can to our thread colours. If there is a specific pantone colour for your logo or artwork, please let us know either in the notes section of the order page, or via e-mail.
We will normally advise if your artwork is not 'print ready' and additional fees may apply for editing or the reproduction of artwork.
Should you wish to proceed with the original artwork (that we deem not 'print ready'), we will not be held responsible for sub-quality prints that are the result of sub-quality artwork files.
Unless otherwise requested, you agree to our use of the printed artwork for purposes of promotion, case studies, blogs and/or social media marketing etc.
SHIPPING & DELIVERY
We look to complete and dispatch all orders in 5-10 business days.
Please be aware that delays can arise if items/sizes/colours are unavailable/out of stock, and/or during particular busy periods.
All orders are sent via tracked DPD and are normally delivered the next business day following dispatch.
Orders can be tracked via the DPD website with consignment numbers provided once the order is released to the courier.
Please note - it is important you provide us with a valid delivery address as we do not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods. Any undeliverable packages returned to our offices due to address issues will incur additional shipping charges, paid for by the purchaser.
Delivery dates provided are estimated unless specifically agreed as part of your quotation.
CANCELLATION & RETURNS
Cancellations can only be made up to 8 working hours after you have submitted and placed your order(s).
If you choose to cancel the order after 8 working hours, we will be unable to cancel the order.
You will still be charged and the order will still be dispatched to your delivery address.
All orders are custom-made so we cannot offer a return or refund unless;
a) the product does not match the order, orb) the product is faulty
If the product(s) delivered does/do not match your order please contact us outlining the problem and we will arrange the return of the said goods.
Please remember to include your original invoice number and the name that your order was placed under.
If the goods have a problem relating to the quality of the product such as a misprint or a fault with the garment, then a photograph as well as description of the problem should also be e-mailed.
We cannot take action on an order until all of the goods are returned to us for inspection.
Following the return of the goods a thorough assessment will take place and we will then deem whether the return is valid or not.
If the problem relates to a production issue then a reprint/re-run of the goods may be offered to rectify the quality issue.
Every product is custom-made to your specifications, so if the order has already been produced, we retain the right to solely offer a re-print/re-run of the item(s), when seeking to rectify any problem with an order.
Any problem with an order should be outlined within 24 hours of receiving the goods.
Failure to inform us within 24 hours will mean that your order is deemed to have been checked and accepted.
COPYRIGHT & TRADEMARKS
When placing an order with Ribble Apparel the customer accepts sole responsibility for the copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files and we accept no liability for infringements of copyright by the customer when artwork is supplied.
We may refuse to produce an order if the images or content are deemed to be offensive or incite hatred.